Frequently Asked Questions

  • How far in advance must I book my items?
  • Party Pros will try to accommodate an order placed even the day of the event, however, for a large event we recommend booking a few months ahead to ensure availability.
  • What is required to reserve my items?
  • Party Pros requires 25% down at time of reservation to hold items for your date. We are more than happy to provide a quote at any time free of charge but we cannot guarantee the availability of any items until a reservation is completed.
  • What is Damage Waiver?
  • Damage waiver is a 14 percent non-refundable service charge added to each contract which covers accidental breakage. It does not cover items lost, stolen, vandalized or intentionally damaged by the customer. It covers repairs such as heating element or light burning out during normal use etc.
  • What is your cancellation policy?
  • A 25 percent non-refundable deposit is required at time of reservation. If you have to change quantities you may do so up to 30 days prior to your event. Items changed or cancelled after the 30 day mark are subject to cancellation fees up to 100 percent and are to the discretion of Party Pros.
  • Are there refunds due to bad weather?
  • We cannot control the weather. Party Pros may try to issue a rain check under certain circumstances subject to availability and discretion of a Party Pros representative, but cannot offer any cash refunds. Please keep all rental items inside overnight to ensure weather does not ruin our chairs, tables, etc. While tents are a great solution to overbearing sun and light rain, they are not meant for shelter in severe weather. In an event of a storm, tents must be evacuated. There are no refunds for tents unusable due to weather.
  • When can I schedule a delivery or pickup
  • Party Pros will deliver and setup 7 days a week, 24 hours a day. Please allow an additional service charge for after hour delivery and pickups. We will do our best to accommodate all delivery requests.
  • Do my items come ready to use?
  • All items come clean and ready to use. Some items are required to come back in the same condition as they went out to avoid cleaning fees. Please see a representative if you have questions regarding to return of items.